Elements and Performance Criteria
- Process payments
- Payment information is identified, checked and accurately recorded
- All payments are authorised in accordance with organisation operating procedures
- Payments are generated as directed with reference to legislation, organisation policy and operating procedures and codes of practice, if applicable, within timeframes
- Payment documents are completed identifying relevant details
- Payment limits are observed for amounts requiring personal signing
- Notify reinsurer, if appropriate
- Finalise claims payment information to facilitate payment
- Where required, payment information is finalised and entered on the system to prompt payment
- Claims payment data and/or payments are dispatched within the required timeframe
- Documents are copied and filed for auditing purposes according to organisation operating procedures
- Interested parties are advised according to operating procedures where liability is not accepted